My Student Leap Card isn't working, what should I do?

Contact us on our Student Leap Card helpline on or Tel: 1890 457 056. Our team can advise you on any issues you may be experiencing with the card.

You can also contact us on Twitter


Lost or Stolen Card- What Should I do?

Student Leap Cards are non-refundable. If lost or stolen, a new card must be purchased through any of our Student Leap Card agents or by postal application.

If you had credit on the card you can apply for a refund of the remaining balance through or by calling Leap Card Customer Care on 1850 824 824.


Do I need to advise of a change of address?

Yes. Please email to let our office know of your change.  It is in your best interests to keep your details with Student Leap so we can let you know if there are any changes in the cards fares/services/terms and conditions etc. 


Do I need to pay again if I change my address?

No. Change of address does not require a reissued card. 


I still haven't found my answer?

You can contact our Help Desk on 1890 457 056 or You can also ask us about your queries on Twitter @StudentLeapCard

If your problem relates to fares, your leap card account or transport services we recommend contacting Leap Card or your chosen travel provider directly.


Leap Card: 1850 824 824 or